Shipping policy
SHIPPING, DELIVERY & COLLECTION
Mini Garden Club operates a little differently from a traditional online plant shop. Orders placed through a fundraiser are grouped together and delivered directly to the participating school, club or community organisation for distribution.
HOW FUNDRAISER DELIVERY WORKS
When you place an order through a Mini Garden Club fundraiser, your plants will be included in that organisation’s consolidated order.
We do not individually ship fundraiser orders to supporters’ home addresses.
Once the fundraiser closes, Mini Garden Club will prepare the consolidated order and coordinate delivery directly with the fundraising organisation.
DELIVERY COST
Consolidated delivery to the participating fundraising organisation is free.
There is no separate delivery charge for supporters purchasing through a fundraiser.
DELIVERY & COLLECTION TIMING
Each fundraiser will have an advertised ordering period and an estimated delivery or collection timeframe.
Once ordering closes, Mini Garden Club will prepare the consolidated fundraiser order and coordinate delivery with the fundraising organisation.
The organisation will then advise supporters when and where their plants are available for collection.
Because our products are living plants and are seasonally sourced, delivery and collection dates may occasionally need to change due to plant availability, growing conditions, weather or circumstances outside our reasonable control.
If there is a significant change to the expected timeframe, we will work with the fundraising organisation to communicate updated arrangements.
COLLECTING YOUR ORDER
Supporters are responsible for collecting their order from the fundraising organisation within the collection timeframe communicated for that fundraiser.
Because plants are living products, Mini Garden Club cannot guarantee their condition if they are not collected within the communicated collection timeframe.
If you cannot collect your order as arranged, please contact the fundraising organisation as soon as possible. Alternative collection arrangements may be possible but cannot be guaranteed.
SEASONAL PLANT SELECTION
Mini Garden Club plant packs are seasonally curated. Exact plant varieties are selected based on season, availability, quality and the theme of the pack purchased.
Individual plant varieties are not guaranteed or necessarily identified before purchase, and the plants supplied may differ from product images or selections supplied during previous fundraising rounds.
DAMAGED OR UNHEALTHY PLANTS
If there is a problem with your plants when you collect them, please contact Mini Garden Club as soon as possible and preferably within 48 hours of collection.
Please refer to our Refund Policy for information about damaged, unhealthy or incorrect plants and the remedies that may be available.
Nothing in this policy excludes or limits rights or remedies available under the Australian Consumer Law.
QUESTIONS ABOUT YOUR ORDER
For collection times and locations, please follow the information provided by your fundraising organisation.
For problems with your order or the plants supplied, contact Mini Garden Club through the contact details on our website.