Refund policy
REFUNDS, REPLACEMENTS & CANCELLATIONS
Mini Garden Club sells living plants through seasonal fundraising campaigns. Because plants are living, perishable products, our returns process works a little differently from a standard retail return.
CHANGE OF MIND
We do not accept change-of-mind returns or refunds for live plants once they have been supplied or collected.
This does not affect any rights you may have under the Australian Consumer Law.
IF THERE’S A PROBLEM WITH YOUR PLANTS
We take care to supply healthy plants in good condition.
If a plant is damaged, unhealthy, incorrect or there is another problem with your order, please contact Mini Garden Club as soon as possible and preferably within 48 hours of receiving or collecting your order.
Please include:
- your name and order number
- a brief description of the problem
- clear photos of the affected plant(s)
- photos of the packaging where relevant
The 48-hour timeframe helps us assess issues involving living plants promptly. It does not limit any rights or remedies you may have under the Australian Consumer Law.
REFUNDS & REPLACEMENTS
Where there is a genuine problem with an order, we will assess the circumstances and provide an appropriate remedy.
Depending on the situation, this may include a replacement plant, refund or another appropriate remedy. Because our plants are seasonally sourced, an identical replacement may not always be available.
Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.
SEASONAL PLANT SELECTION
Mini Garden Club plant packs are seasonally curated.
The exact plant varieties included in each pack are selected by us based on season, availability, quality and the theme of the pack. Individual plant varieties are not guaranteed or necessarily identified before purchase.
Your pack may contain different varieties from those pictured or included in previous fundraising rounds. We will select plants that fit the purpose and theme of the pack ordered.
As living products, plants naturally vary in size, shape, colour, foliage and flowering stage. Product images are illustrative, and reasonable natural variation is not considered a fault.
If a particular plant variety is important to you, please keep in mind that Mini Garden Club packs are designed as curated selections rather than purchases of specific plant varieties.
CANCELLATIONS
If you need to cancel an order, please contact Mini Garden Club as soon as possible.
We may be able to cancel and refund an order before the ordering period for the relevant fundraiser closes.
Once that fundraiser has closed and plants have been ordered, sourced or allocated for fulfilment, we may not be able to accept cancellations or changes of mind.
This does not affect any rights you may have under the Australian Consumer Law.
FUNDRAISING CONTRIBUTIONS & REFUNDS
Where an order is cancelled or refunded, any fundraising contribution associated with the refunded portion of that sale will be reversed or will not become payable to the fundraising organisation.
This ensures fundraising proceeds are calculated on completed sales.
CONTACT US
If something isn’t right with your order, please contact Mini Garden Club through the contact details provided on our website. Include your order number and relevant photos so we can assess the issue as quickly as possible.